Frequently Asked Questions
Everything you need to know about our cybersecurity services and packages
Each tier scales in depth:
- Basic covers foundational checks and minimal configuration.
- Plus adds advanced testing, automation, and medium-scope integrations.
- Pro delivers comprehensive, hands-on services, custom rules/playbooks, and extended support.
Typical durations per tier:
- Basic: 1–2 days
- Plus: 3–5 days
- Pro: 5–10 days
Exact timelines depend on your environment size and complexity.
Absolutely. All tiers are modular—just let us know which components you need, and we’ll adjust scope and pricing accordingly.
Yes. Our services cover Windows, macOS, cloud platforms, containers, IoT devices, and legacy UNIX systems.
SLA-level support begins at the Pro tier, which includes 1-hour response and 24/7 triage. Lower tiers can add SLA support as an optional add-on.
We sign NDAs on demand, encrypt all in-transit and at-rest data, and operate on a strictly need-to-know basis. All findings are delivered via secure portals.
Yes. Every tier includes a final deliverable:
- Basic provides a summary
- Plus includes detailed findings and recommendations
- Pro comes with a full executive report, remediation playbooks, and any scripts or policies we’ve developed
We routinely integrate with popular SIEM platforms (Elastic, Splunk, Microsoft Sentinel) and ticketing tools (Jira, ServiceNow). Custom integrations can be scoped in your package.
All costs are transparent and quoted upfront. Packages are flat-fee per scope and duration. Any add-ons (e.g., extra days, compliance modules) are clearly itemized.
We recommend:
- Technical Audits & GDPR Reviews: annually or after major changes
- Human Factor Tests: quarterly or bi-annual
- SIEM Tuning & Threat Intel: continuous, with monthly or quarterly check-ins