Frequently Asked Questions

Everything you need to know about our cybersecurity services and packages

What is the difference between the Basic, Plus, and Pro tiers?

Each tier scales in depth:

  • Basic covers foundational checks and minimal configuration.
  • Plus adds advanced testing, automation, and medium-scope integrations.
  • Pro delivers comprehensive, hands-on services, custom rules/playbooks, and extended support.
How long does each engagement take?

Typical durations per tier:

  • Basic: 1–2 days
  • Plus: 3–5 days
  • Pro: 5–10 days

Exact timelines depend on your environment size and complexity.

Can I customize a package to suit my specific needs?

Absolutely. All tiers are modular—just let us know which components you need, and we’ll adjust scope and pricing accordingly.

What environments do you support?

Yes. Our services cover Windows, macOS, cloud platforms, containers, IoT devices, and legacy UNIX systems.

Is there an SLA for incident response or remediation support?

SLA-level support begins at the Pro tier, which includes 1-hour response and 24/7 triage. Lower tiers can add SLA support as an optional add-on.

How do you handle sensitive data and client confidentiality?

We sign NDAs on demand, encrypt all in-transit and at-rest data, and operate on a strictly need-to-know basis. All findings are delivered via secure portals.

Will I receive a written report at the end of the engagement?

Yes. Every tier includes a final deliverable:

  • Basic provides a summary
  • Plus includes detailed findings and recommendations
  • Pro comes with a full executive report, remediation playbooks, and any scripts or policies we’ve developed
Can you integrate with our existing SIEM or ticketing system?

We routinely integrate with popular SIEM platforms (Elastic, Splunk, Microsoft Sentinel) and ticketing tools (Jira, ServiceNow). Custom integrations can be scoped in your package.

What’s your pricing model? Are there any hidden fees?

All costs are transparent and quoted upfront. Packages are flat-fee per scope and duration. Any add-ons (e.g., extra days, compliance modules) are clearly itemized.

How often should I repeat these services?

We recommend:

  • Technical Audits & GDPR Reviews: annually or after major changes
  • Human Factor Tests: quarterly or bi-annual
  • SIEM Tuning & Threat Intel: continuous, with monthly or quarterly check-ins